#1 Support

Partner Support Ticket Collaboration

Allow partners to submit tickets, provide visibility and keep partners in the loop off-portal

We integrate with:
‍

HubSpot ‘Ticket Object’

Salesforce ‘Case Object’

Let partners submit support tickets

Stop relying on inboxes or fragmented forms. Partners can submit new support tickets via custom forms - mapped directly to your CRM’s ticket or case object.

Connect existing support forms

Auto-assign tickets to internal teams

Works across multiple partner types

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Real-time ticket visibility

Partners get automatic access to all open tickets they’re associated with - no extra work required.

View status and latest activity

Filter by customer, ticket type, or priority

Control access by partner tier or type

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Collaborate on tickets

Make support feel like co-piloting - not a black box. Internal teams and partners can @mention, comment, and update each other in real time - with full visibility on both sides.

Add comments, files, internal notes

Slack and email sync

Timeline of all updates

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Keep partners in the loop via e-mail or Slack

Send real-time updates to partners if a ticket stage changes. Always be aligned on support questions.

Notifications are sent automatically based on changes in your CRM

Configure the notifications

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Built for Every Role on Your Partner Revenue Team

For Partner Managers

Bring transparency to partner support.

No more “checking on that ticket” emails - partners see it all live.

For Customer Success & Enablement

Enable deal-ready partners.

Empower partners to take action with easy-to-use registration forms, embedded where they work - no training or login required.

For Revenue & Ops Teams

Standardize support workflows.

Structure how tickets are created, tagged, and resolved across the partner ecosystem - all synced with CRM data.

For Product Marketing

Custom forms for every motion.

Launch co-branded or campaign-specific forms that match partner journeys - and adapt them quickly without developer help.

For CROs & CX Leaders

Turn support into a partner retention driver.

Collaborative support builds trust and reduces churn - especially with high-value partners or customers.

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Can partners submit support tickets?

Yes - you can connect any support form to your ticket pipeline. Submissions are two-way synced with HubSpot or Salesforce.

Do partners need to login to the partner portal to submit a ticket?

No - partners can submit tickets via a public ticket form, allowing them to submit tickets from everywhere

What CRM objects does Introw integrate with for this?

We integrate directly with the Ticket object in HubSpot and the Case object in Salesforce. All fields, updates, and associations sync natively.

Can partners see tickets from customers they referred or manage?

Yes - Introw automatically shows tickets where the partner is linked to the customer or account, based on your CRM logic.

Is collaboration secure and permission-based?

Absolutely - you can control which partners see which tickets, and which roles have view access.

Can this be embedded into our own platform?

Yes - all functionalities of Introw can also be embedded into your existing portal.