Partner Support Management Software
Introw is an agentic PRM platform which lets partners raise and track support tickets without logging into a portal. Every ticket lands on your HubSpot ticket or Salesforce case object and syncs two-way, so your team and theirs stay aligned in real time.
%25201.svg)
Partner support gets buried in inboxes and Slack threads, so tickets slip, partners chase updates, and nobody has a clear view.
In Introw, you handle every partner ticket directly from HubSpot or Salesforce in real time, so nothing slips through the cracks and both teams see the same status.
Support that lives in your CRM
Partners raise tickets from a form, email, AI interface or Slack, with no portal login.
Every ticket lands on your HubSpot ticket or Salesforce case object, synced two-way
Partners and your team comment and get updates on the same ticket, with full visibility on both sides.
From ticket to resolution, without the back-and-forth
Let partners submit support tickets
Stop relying on inboxes or fragmented forms. Partners can submit new support tickets via custom forms, mapped directly to your CRM’s ticket or case object.
Real-time ticket visibility
Partners get automatic access to all open tickets they’re associated with, no extra work required.
Collaborate on deals
Make support feel like co-piloting, not a black box. Internal teams and partners can @mention, comment, and update each other in real time - with full visibility on both sides.
Keep partners in the loop via e-mail or Slack
Your team can send real-time updates to partners if a ticket stage changes. Always be aligned on support questions.
Headless support solution that runs itself
No portal required
Partners get answers in Slack, email, or straight from their own AI agent, no portal visit needed.
Trained on your content
Your agent turns portal content, docs, and past answers into a living knowledge base, ready from day one.
Live in 1 click
No code, no setup project. Flip a switch and your agent is answering partner questions at scale.
Agentic support
No code, no setup project. Flip a switch and your agent is answering partner questions at scale.
Built for every role on your partner revenue team
Let us show you how we roll
Channel Partner Manager
Pipeline visibility
Deal registration
Partner updates
Tiering
Conflict resolution
CRO
Revenue generation and attribution
Forecasting
Pipeline quality
Channel leverage
Accountability
RevOps
CRM data health
Automation
Governance
Reporting consistency
Routing logic
Partner Marketing Manager
Campaigns
Co-marketing assets
Engagement tracking
Lead and revenue generation
Still curious? Here are some quick answers to help clear things up
Partner support management software lets your channel partners raise and track support tickets with you, and lets both teams collaborate on them in one place. Unlike a general help desk built for customer or internal IT support, it's designed for partner relationships: tickets are tied to the partner and the accounts they manage. Introw handles partner support on top of your CRM – every ticket lands on your HubSpot ticket or Salesforce case object and syncs two-way, with no portal login for partners.
No, partners can submit tickets via a public ticket form, allowing them to submit tickets from everywhere
We integrate directly with the Ticket object in HubSpot and the Case object in Salesforce. All fields, updates, and associations sync natively.
Yes, Introw automatically shows tickets where the partner is linked to the customer or account, based on your CRM logic.
Absolutely, you can control which partners see which tickets, and which roles have view access.
Yes, all functionalities of Introw can also be embedded into your existing portal.
Are you already an active Introw partner?
Book a demo with one of our partner program experts, or explore Introw on your own time.
