Engagement Score

Definition: An engagement score is a calculated metric that reflects how actively a partner is participating in your program — based on factors like portal visits, content downloads, deal registrations, training completions, and communication responsiveness.

How Introw Helps: Introw captures partner engagement signals across every touchpoint and generates an engagement score in your CRM, helping partner managers identify top performers and at-risk partners.

Partner-Facing Example: Introw flags that a Gold-tier partner's engagement score has dropped 40% over the past month. The partner manager schedules a check-in call before disengagement becomes permanent.